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The Prophecy Status Page (https://status.prophecy.io/) provides real-time visibility into the health and availability of your Prophecy environment. Use the status page to:
  • Check if your Prophecy environment is currently operational.
  • Track ongoing incidents and maintenance windows.
  • View historical uptime and past incident details.
  • Subscribe to notifications so you are alerted immediately when something changes
Prophecy Status Page

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Understanding Status Indicators

Each component is assigned a status indicator:
StatusDescription
OperationalAll systems are running normally. No action needed.
Major OutageA significant portion of the platform is unavailable. Incident is open and being worked on with high priority.
Under MaintenanceScheduled maintenance is in progress. This is a planned activity communicated in advance. Temporary disruption may occur.
UnknownStatus cannot be determined. This may indicate a monitoring gap. Contact support if this persists.

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View incidents

When an issue affects the platform, Prophecy posts updates on the status page. Prophecy Status Page Incidents typically progress through the following states:
  1. Investigating - The team has been alerted and is actively looking into the issue. Not all root causes are known at this point. The status page will be updated as information becomes available.
  2. Identified - The root cause has been found. The team is now working on a resolution. An estimated time to fix may be shared at this stage.
  3. Monitoring - A fix has been applied and the team is watching to confirm the issue is fully resolved. Services may still show as degraded during this period.
  4. Resolved - The incident is closed. All affected services are back to normal operation. A post-incident summary may be shared with affected customers.
Incident updates are displayed in chronological order and include information about impact, mitigation efforts, and resolution status.

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Subscribe to notifications

You can subscribe to be notified by email when incidents are created, updated, or resolved. To subscribe:
  1. Open the status page.
  2. Scroll to Subscribe to status updates.
  3. Enter your email address.
  4. Click Subscribe.
  5. Confirm the subscription using the link sent to your inbox.
After confirmation, you will receive notifications for future status changes and incidents.

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Manage subscriptions

To stop receiving notifications, click Unsubscribe in any status page email. To use a different email address, unsubscribe from the existing subscription and create a new subscription using the new address.

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Scheduled maintenance

The Prophecy team may schedule planned maintenance windows for upgrades, infrastructure changes, or other operational activities. These are communicated on the status page in advance.
  • Scheduled maintenance events appear on the status page before the window begins.
  • Subscribers receive email notifications ahead of the maintenance start time.
  • During maintenance, affected services may show as purple (Under Maintenance) on the status page.
  • Once maintenance is complete, all services return to green (Operational) and you will receive a confirmation notification.
If you have time-sensitive workflows that could be affected by a maintenance window, please reach out to your Prophecy support contact as soon as you see a maintenance announcement so we can plan accordingly.

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Contact support

The status page reports platform-wide service health and incident information. If you experience an issue that is not reflected on the status page, contact Prophecy Support: For production-blocking issues, contact your designated Prophecy support representative.