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You can copy your session info from an Agent chat session to share with support or engineering when troubleshooting issues. This information is helpful for:
  • Reproducing the exact state of your conversation
  • Diagnosing issues in your specific environment

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Steps

  1. In your Agent chat, go to the … (more options) menu in the top right corner of the chat window.
  2. Click Copy Session Info.
  3. The session info will be copied to your clipboard.

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Example session info

When pasted, the copied information will look similar to this: 
{
  "sessionId": "a8c06824-32d5-4ee2-9979-10145f286234",
  "chatId": "datatransformation_94_1763_dev_default",
  "hostname": "app.prophecy.io",
  "commit": "e5740ed9aefff5f8363e82d5a6b235ce52a4f339",
  "timestamp": 1754659872604,
  "version": "4.1.3.0"
}