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Export session information from your Agent chat to share with support or engineering teams when troubleshooting issues. The exported data includes session identifiers, environment details, and version information that helps reproduce your chat state.

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Steps

  1. Open chat history.
  2. Click Copy Session Details.
  3. The session information is copied to your clipboard as JSON.

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Session info structure

The exported session info contains the following fields:
​
sessionId
string
required
Unique identifier for the current chat session.
​
conversationId
string
required
Identifier for the specific chat conversation.
​
hostname
string
required
The Prophecy application hostname where the session is active.
​
commit
string
required
The commit hash or version identifier of the Prophecy build running in your environment.
​
timestamp
integer
required
Unix timestamp in milliseconds indicating when the session info was exported.
​
version
string
required
The Prophecy version number running in your environment.
​
projectID
string
required
The identifier for the project for this chat.
​
userEmail
string
required
The email for the chat user.

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Example output

When you export session info, the clipboard contains JSON in this format: 
{
  "sessionId": "861716af-6414-407d-97d1-d7afa1866558",
  "conversationId": "x2G3r2uxsPX8CpzRDo_Us",
  "hostname": "app.prophecy.io",
  "commit": "4.2.1.4",
  "timestamp": 1763401148947,
  "version": "4.2.1.4",
  "projectId": "31709",
  "userEmail": "user.drew@prophecy.io"
}
Paste the exported session info into a support ticket or share it with your engineering team to help diagnose issues specific to your chat session and environment.