Export chat session info

Export session information from your Agent chat to share with support or engineering teams when troubleshooting issues. The exported data includes session identifiers, environment details, and version information that helps reproduce your chat state.

Steps

Open chat history.
Click Copy Session Details.
The session information is copied to your clipboard as JSON.

Session info structure

The exported session info contains the following fields:

string

required

Unique identifier for the current chat session.

string

required

Identifier for the specific chat conversation.

string

required

The Prophecy application hostname where the session is active.

string

required

The commit hash or version identifier of the Prophecy build running in your environment.

integer

required

Unix timestamp in milliseconds indicating when the session info was exported.

string

required

The Prophecy version number running in your environment.

string

required

The identifier for the project for this chat.

string

required

The email for the chat user.

Example output

When you export session info, the clipboard contains JSON in this format:

{
  "sessionId": "861716af-6414-407d-97d1-d7afa1866558",
  "conversationId": "x2G3r2uxsPX8CpzRDo_Us",
  "hostname": "app.prophecy.io",
  "commit": "4.2.1.4",
  "timestamp": 1763401148947,
  "version": "4.2.1.4",
  "projectId": "31709",
  "userEmail": "user.drew@prophecy.io"
}

Paste the exported session info into a support ticket or share it with your engineering team to help diagnose issues specific to your chat session and environment.

Getting started

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Steps

Session info structure

Example output

​Steps

​Session info structure

​Example output

Steps

Session info structure

Example output